Experienced IT Manager with extensive experience in streamlining operations and enhancing performance in diverse IT environments. Adept at collaborating with cross-functional teams to align IT strategies with business objectives, fostering a culture of innovation and continuous improvement. Strong aptitude for quickly mastering new systems and technologies, enabling efficient adaptation to changing work environments and processes.

 

Security Expertise: Skilled in implementing robust security protocols and conducting NIST gap analyses, leveraging Microsoft Sentinel and emerging AI technologies to defend against cyber security threats. Adept at providing security hardening measures to safeguard organizational assets and ensure compliance with industry standards.

 

Comprehensive Technical Skills: Proficient in data center administration, server administration, and virtualization technologies, with extensive experience in administering cloud platforms to ensure optimal performance and robust mobile management.

 

IT Management: Proven ability to lead IT projects, upgrades, migrations, and software implementations, ensuring alignment with business objectives and successful execution from inception to completion.

 

Endpoint Management: Exceptional technical ability in hardware and software troubleshooting. Delivering compassionate and patient computer support, effectively addressing user concerns and ensuring a positive experience while resolving technical issues.

 

Cross-Functional Collaboration: Adept at working collaboratively with cross-functional teams to align IT strategies within business needs, fostering innovation and continuous improvement throughout the organization.

 

TECHNICAL & SYSTEM MANAGEMENT

  • Cloud Administration: Defender, O365, Exchange, Entra ID/Azure, Intune, Purview, Sentinel
  • Network Administration: AD, GP, DNS, DHCP, WSUS, IIS, VPN, Meraki Firewalls
  • Endpoint Administration: Windows/All Versions, macOS, Android, iOS
  • Server Management: MS Server 2012/2016/2019, VMware vSphere ESXi
  • Database Management: MS SQL, MySQL, FileMaker
  • Backup Solutions: Veeam, Data Domain, OneDrive, SharePoint, Dropbox, Amazon S3
  • Collaboration Management: Zoom, Microsoft Teams, OneDrive, SharePoint, RingCentral

 

PROJECT MANAGEMENT CORE COMPETENCIES

  • Project Management (Agile, Waterfall)
  • Budgeting & Cost Control
  • Risk Management
  •  Stakeholder Engagement
  • Team Leadership
  • Software Development Life Cycle (SDLC)
  • Vendor Management
  • Process Improvement
  • Change Management